Personal Information Handling

Basic policy

Okamoto Holdings Co., Ltd., Okamoto Co., Ltd., Wellness Frontier Co., Ltd., Yamauchi Co., Ltd. and Kanashoku Co., Ltd. (hereinafter referred to as individually and collectively, "the Company") comply with the Personal Information Protection Law and other relevant laws and regulations and recognizing that it is an important social responsibility of the company to properly handle information that can identify customers owned by us (hereinafter referred to as "personal information"), define the basic policy on personal information protection as follows.

  1. Establishment of personal information protection system

    The Company has made directors and employees aware of the importance of protecting personal information and has established a management system related to the protection of personal information. In addition, we clarify the management rules for acquisition, use, provision of personal information, etc. and properly manage personal information.

  2. Acquisition of personal information

    When acquiring personal information, we clearly indicate its purpose of use and acquire it under lawful and fair means within the scope, necessary for achieving the purpose of use specified clearly in advance, with the consent of the customer.

  3. Handling of personal information
    1. Use within the purpose of use

      Pursuant to the provision of the article 2 above, the Company will not use personal information acquired beyond the scope of the intended use, unless the customer consents to it. We respect the rights of the individual concerning his/her personal information, Upon the customer's request to disclose, correct, stop to use or eliminate personal information of the customer, we respond in good faith in accordance with the provisions of laws and ordinances. Personal information acquired by the Company shall be used for the following purposes.

      1. Planning, quality improvement, sales promotion and marketing communication concerning the products and services handled by the company.

        List of Company related website

        • Okamoto Co.,
        • Wellness Frontier Co.,
        • Yamauchi Co.,
        • Kanashoku Co.,
      2. To respond to customer's inquiries and to do necessary works for implementation of prompt services. In order to respond appropriately to a customer's call to the company's customer service representative, we will send the following personal information to our equity service shop or our franchised company's shop, as necessary, by telephone, by writings or by electronic media etc.

        【Items of personal information to be provided】

        Name, address, age, telephone number and details of the customer's inquiry

      3. To comply with any applicable law and regulation, or to respond to any order or guidance by any Judicial or Administrative Authorities.
      4. To use for the purposes clearly specified at the time of acquiring personal information.

      We may provide personal information to our equity service shop or our franchised company's shop for the purposes of ① to ④, above.

    2. Safety management measures of personal information

      We will properly implement systematic, physical and technical safety control measures to prevent unauthorized access to personal information, and to prevent loss, destruction, alteration, leakage etc. of personal information. In addition, we will properly implement human safety control measures by officers and employees who deal with personal information; such as efforts for education and awareness-raising activities to protect personal information.

    3. rovision of personal information to the third parties

      The Company will not provide personal information, acquired pursuant to the article 2 above, to the third party without the consent by the customer, except in the case of the provisions of 3.1) ② and ③ above, or unless explicitly indicated at the time of Acquisition of personal information.

    4. Management of personal information handling by the outside contractors

      The Company may provide personal information, acquired pursuant to the article 2 above, to the outsourcing parties to the extent necessary for achieving the prescribed usage specified in advance. Even in this case, we require the contractor to handle personal information provided by the Company properly, and we also properly manage it.

  4. Measures at the time of the accident

    In the case of leakage of personal information, the Company will respond appropriately; investigate the facts and causes, and implement preventive measures against secondary damage and recurrence.

  5. Continuous improvement

    The Company continues to make improvements so that personal information will be handled properly. In addition, it will reflect the improvements in this basic policy from time to time.

  6. Inquiries etc.

    Customers may request the Company to disclose their individual personal information owned by the Company through the procedures prescribed by the Company. If you wish your personal information to be disclosed to you by the Company, please contact our company "Customer Service on Personal Information" below. We will inform you about procedures necessary for disclosure. At the "Customer Service on Personal Information" below, the Company also receives other inquiries and confirmations concerning personal information; such as request of correction, suspension or elimination of your personal information, The Company shall respond appropriately according to the purpose of the Personal Information Protection Act.

Okamoto Holdings Co., Ltd.
「Customer Service on Personal Information」

Telephone number
Reception hours
Monday - Friday 8:30~17:30 
Saturday, Sunday, National holidays, New Year's holidays excluded